Nope! While many of our athletes are preparing for big events like Leadville or Unbound, we also coach athletes with personal goals or other events where we are not a sponsor. Many athletes use us for building endurance, improving health, or staying consistent year-round.

At Boundless, your coach is a real human who builds your plan with care—not an AI algorithm guessing how you feel. You’ll receive a personalized training plan tailored to your goals, life schedule, and feedback. Our coaches check in regularly and adjust your workouts based on your input—not assumptions. Communication is key, so always share how you're feeling so your coach can keep you progressing in a safe, smart, and sustainable way.

Boundless offers guaranteed entries to select events (like the LT100s, SBT Gravel, Big Sugar, and MORE). Athletes who opt into these packages commit to a full coaching relationship, and your coach will help guide you all the way to the start line. Start dates are identified based on race dates and the training period for that specific event.

• TrainingPeaks for scheduling and tracking workouts.

• Athlete Portal for billing and account management.

  Other platforms (like Zoom or Google Meet) for coach check-ins.

Subscription athlete coaching typically begins on the date you sign-up, and billing is handled monthy through auot-pay through our secure payment system.

Packages begin at a set date based on the event and payment is due upfront.

If you defer, coaching credits may be offered—but always communicate with Athlete Services and your coach to make sure we have everything noted.

All Guaranteed Entriees + Coaching are paid in full for the whole coaching period at the time of purchase.

For our subscription athletes, your billing starts around the same day of the month that you purchased your initial coaching.

We guarantee high-touch, personalized support from experienced coaches who care deeply about your success. What we can’t guarantee is a finish line result—that’s up to your commitment, consistency, and willingness to communicate. But you’ll never train alone, and we're here to support you every step of the way.

Definitely! Many of our athletes continue working with their coaches year-round. Whether you’re chasing a new goal, staying healthy in the off-season, or just want structured support for your next chapter, we’re here for you.

Each level offers a different amount of access to your coach. Gold offers the most touchpoints (like weekly calls and feedback), while Bronze is best for more self-directed athletes who still want a professional training plan. You can upgrade or downgrade your level—just contact Athlete Services. Check out all our coaching levels.

For current subscribers who also purchase a Guaranteed Entry + Coaching package, your subscription will be paused before your package begins. You will no longer see monthly billing on your credit card statement during your package training period. You will receive an email that the Package is about to start, and your subscription will be paused.

After your package ends, your subscription will renew on the 1st of the month after your event.

If you would like to cancel your subscription after your event is complete, you may do so on your Athlete Portal or by emailing athleteservices@boundlesscoach.com. Please cancel at least one day before your renewal to avoid being charged.

If you defer your Guaranteed Entry + Coaching package and pause coaching, please know that coaching will continue during the break unless you’ve confirmed a modified arrangement. Please email athleteservices@boundlesscoach.com and your coach, so we can work on applying coaching credits to your athlete file. We do not offer refunds for coaching services.

• Be consistent in communication

• Follow your plan as written (or let your coach know if adjustments are needed)

• Fill out post-workout comments in TrainingPeaks

• Be honest about how you're feeling—physically and mentally

• Communicate often with your coach

• If issues arse with your coach relationship, email athleteservices@boundlesscoach.com

• Stay engaged. We have opportunities for community building at events, off-site training camps, and webinars at your disposal. We also have dicounts for supplements and gear. Use them!

• Celebrate your progress!

At a minimum, you’ll need a TrainingPeaks account (we’ll provide the link), a GPS-enabled watch or cycling computer, and a way to communicate with your coach (email, text, or Zoom—your coach will guide you). While optional we recommend a heart rate monitor or power meter can enhance your training, but aren’t mandatory.

TrainingPeaks is our central coaching platform because it allows us to tailor your workouts, track data from connected devices, and monitor progress over time. Syncing your watch or bike computer and leaving post-activity notes helps your coach adjust and optimize your plan.

All your workouts are delivered through your personal TrainingPeaks account. You’ll need to sync your devices (watch, HR monitor, etc.) and check in regularly. Your coach uses your data and feedback to adjust future sessions, so it’s important to keep your account up to date.

We recommend using the communication method you and your coach agree upon—typically email, text, or phone calls. Many coaches will set up recurring video calls to check in based on your coaching level (Bronze, Silver, Gold). Coaches also use TrainingPeaks comments for daily/weekly feedback. Please be clear and proactive about your availability and needs and be sure to comment on your workouts. This helps coaches adjust and plan your training based on your feedback.

Your coach monitors your TrainingPeaks uploads, reads post-activity comments, and checks in based on your coaching level. You may not get daily feedback, but you should receive personalized communication on a cadence appropriate to your plan. Want more feedback? Let us know and be sure to be open and honest with your coach so you can get the most out of this relationship.

We care deeply about your experience. If something feels off—whether it’s communication style, training intensity, or schedule fit—please reach out. You can always talk to Athlete Services to explore solutions, including adjusting coaching levels or switching to a better-fit coach.

Please email athleteservices@boundlesscoach.com and we will provide instructions to get this set up for you.

Yes — additional calls can be scheduled outside of your subscription if you’d like extra support.. These calls are subject to coach availability and will be billed at $199/hr.

We recommend reaching out to your coach directly to request an extra session. If these happen frequently, you may want to discuss with your coach; we’re happy to accommodate additional paid calls or adjust your subscription tier. You can also contact athleteservices@boundlesscoach.com with any questions or to coordinate additional support.

In some cases, yes! If you’re racing at an event where Boundless is present—like Leadville or Unbound—you may see your coach or other staff at the expo. Please come say hi. We have so many athletes, and these are big events, we don't always know who is a part of the Boundless community.

Coaches will let you know in advance if they’ll be there in person. For all other events, your coach will provide virtual guidance, tapering, and race-day planning as part of your programming.

Yes, as long as your coach has availability. We’ll always try to keep you with your preferred coach when renewing or continuing services. If that’s not possible, we’ll match you with another coach who’s aligned with your goals and training style.

No shame here! Training isn’t linear, and we all have off days or weeks. Just let your coach know—missed workouts are part of the process. Your coach will adjust the plan as needed and keep you on track for your goal.

If you need to defer your package or pause coaching, notify your coach and the Athlete Services (athleteservices@boundlesscoach.com) as soon as possible. We will work with you to ensure your training timeline adjusts accordingly, and ensure documentation is added to your athlete file. Keep in mind, in most scenarios, we don't offer refunds, but we will try to work with you based on your situation to see what we can do.

Your training plan is meant to fit your life, not the other way around. If you’re traveling, experiencing a stressful time at work, or managing family commitments, let your coach know. They can adjust your training accordingly so you stay consistent without burning out. For vacations and other scheduling issues, add your availability to your Training Peaks Calendar.

Yes, if you feel your coaching relationship isn’t the right fit, we can help reassign you to a different coach based on your goals, personality, and preferred communication style. Coach/Athete fit is extremely important to us, so please email athleteservices@boundlesscoach.com if you would like to engage with a different coach on our team.

For anything administrative—like billing, deferrals, athlete-portal issues, or tech access—email athleteservices@boundlesscoach.com. That inbox is monitored daily, and you'll hear back from someone who can help. It's always a good idea to also copy your coach so they are up to speed on any issues you are having.

We care deeply about your satisfaction and success. If you’re having issues with your training or relationship with your coach, please reach out to Athlete Services at: athleteservices@boundlesscoach.com. We will hop on a call to discuss your experience and get you assigned to a new coach or work with your current coach to provide a better experience.

If you need to cancel, you can log into your Athlete Portal, or you can email us at athleteservices@boundlesscoach.com, and we can cancel for you. Cancellations must be made at least one day before your billing cycle in order to not be billed for the upcoming month's coaching. You cannot cancel package purchases; however, we will guide you on deferring your Guaranteed Entry should you need to defer. Refunds for packages are evaluated on a case-by-case basis, depending on your registration status and if we can backfill your entry. Any refund will incur a 4% admin fee.

If you need to pause, email Athlete Services (athleteservices@boundlesscoach.com ) and your coach. We allow athletes to pause once a year for up to three months at not cost to you. This helps us manage our coaches rosters and capacity.

If you get an email saying your payment failed, take a second to update your card so that your coaching can continue, uninterrupted.

https://boundlesscoaching.spiffy.co/manage

If you log into your portal here https://boundlesscoaching.spiffy.co/manage, you can add your new card. Once you've done this step, you can email the last 4 digits of your new card, and we will be sure to delete the old card from the system.

Here's a video if you need help navigating the portal: https://static.university.spiffy.co/wp-content/uploads/2023/04/Spiffy-Update-Card-Customer-Portal.mp4