Athlete FAQ
Boundless Coaching is here to help you every step of the way. Check out our frequently asked questions, and know you can always reach out to Athlete Services if you have any additional questions.
Training & Progress
What if I miss a workout or fall behind?
No shame here! Training isn’t linear, and we all have off days or weeks. Just let your coach know—missed workouts are part of the process. Your coach will adjust the plan as needed and keep you on track for your goal.
What happens if I need to pause my coaching due to injury, illness, or scheduling conflicts?
If you need to defer your package or pause coaching, notify your coach and the Athlete Services (athleteservices@boundlesscoach.com) as soon as possible. We will work with you to ensure your training timeline adjusts accordingly, and ensure documentation is added to your athlete file. Keep in mind, in most scenarios, we don't offer refunds, but we will try to work with you based on your situation to see what we can do.
Does Boundless guarantee results?
We guarantee high-touch, personalized support from experienced coaches who care deeply about your success. What we can’t guarantee is a finish line result—that’s up to your commitment, consistency, and willingness to communicate. But you’ll never train alone, and we're here to support you every step of the way.
Can I work with Boundless long-term—even after my race?
Definitely! Many of our athletes continue working with their coaches year-round. Whether you’re chasing a new goal, staying healthy in the off-season, or just want structured support for your next chapter, we’re here for you.
Guaranteed Entry Packages
How do guaranteed entry packages work?
Boundless offers guaranteed entries to select events (like the LT100s, SBT Gravel, Big Sugar, and MORE). Athletes who opt into these packages commit to a full coaching relationship, and your coach will help guide you all the way to the start line. Start dates are identified based on race dates and the training period for that specific event.
When are Guaranteed Package fees billed?
All Guaranteed Entriees + Coaching are paid in full for the whole coaching period at the time of purchase.
Will I receive coaching after a package deferral?
If you defer your Guaranteed Entry + Coaching package and pause coaching, please know that coaching will continue during the break unless you’ve confirmed a modified arrangement. Please email athleteservices@boundlesscoach.com and your coach, so we can work on applying coaching credits to your athlete file. We do not offer refunds for coaching services.
Can I transfer my Guaranteed Entry package to a friend or family member?
No, Guaranteed Entries are non-transferable. Due to the high demand for these packages and the presence of a waitlist once they sell out, we do not allow any transfers. This policy ensures a fair and consistent process for all athletes.
Additionally, each athlete is thoughtfully matched with a coach based on their specific goals and experience level. Transferring a package to another individual disrupts this alignment and compromises the quality of the coaching experience we aim to deliver.
What if I am currently a Subscriber Athlete and I purchased a Guaranteed Entry + Coaching package?
For current subscribers who also purchase a Guaranteed Entry + Coaching package, your subscription will be paused before your package begins. You will no longer see monthly billing on your credit card statement during your package training period. You will receive an email that the Package is about to start, and your subscription will be paused.
After your package ends, your subscription will renew on the 1st of the month after your event.
If you would like to cancel your subscription after your event is complete, you may do so on your Athlete Portal or by emailing athleteservices@boundlesscoach.com. Please cancel at least one day before your renewal to avoid being charged.
Billing & Payments
When are subscription coaching fees billed?
For our subscription athletes, your billing starts around the same day of the month that you purchased your initial coaching.
How do payments and coaching timelines work?
Subscription athlete coaching typically begins on the date you sign-up, and billing is handled monthy through auot-pay through our secure payment system.
Packages begin at a set date based on the event and payment is due upfront.
If you defer, coaching credits may be offered—but always communicate with Athlete Services and your coach to make sure we have everything noted.
How do I use my Coaching Credit?
To use a coaching credit, please email athleteservices@boundlesscoach.com. We will have a record of your coaching credit and months used on your athlete account.
Do note: Coaching Credits expire 1 year after they have been applied to your account.
Can I use coaching credits to discount Guaranteed Entry Packages?
Coaching credits can’t be used to discount or reduce the price of Guaranteed Entry Packages.
If you have existing coaching credits (for example, an 8-month credit), they can’t be applied toward the cost of a package or carried forward as a package discount.
When you purchase a Guaranteed Entry Package, you’ll receive:
Your existing X coaching credits, plus
The coaching included with the package
My subscription payment failed. How do I update my card?
If you get an email saying your payment failed, take a second to update your card so that your coaching can continue, uninterrupted.
My credit card is about to expire. How do I update my CC information?
If you log into your portal here https://boundlesscoaching.spiffy.co/manage, you can add your new card. Once you've done this step, you can email the last 4 digits of your new card, and we will be sure to delete the old card from the system.
Here's a video if you need help navigating the portal: https://static.university.spiffy.co/wp-content/uploads/2023/04/Spiffy-Update-Card-Customer-Portal.mp4
Subscription Management
I need to cancel my coaching subscription.
If you need to cancel, you can log into your Athlete Portal, or you can email us at athleteservices@boundlesscoach.com, and we can cancel for you.
Subscriptions do not include race entries to any events.
Cancellations must be made at least one day before your billing cycle in order to not be billed for the upcoming month's coaching. Refunds are at the discretion of the coach and Boundless based on circumstance. All Late cancellations/refunds will incur a 4% late fee.
You cannot cancel package purchases; however, we will guide you on deferring your Guaranteed Entry should you need to defer. Refunds for packages are evaluated on a case-by-case basis, depending on your registration status and if we can backfill your entry. Any refund will incur a 4% admin fee.
I need to pause my monthly subscription.
If you need to pause, email Athlete Services (athleteservices@boundlesscoach.com ) and your coach. We allow athletes to pause once a year for up to three months at not cost to you. This helps us manage our coaches rosters and capacity. You will be automatically billed at your subscription level after the 3-months unless you make changes to your account before then.
Add-Ons & Extras
I am a Gold Athlete and I want to use my free nutrition coaching.
Please email athleteservices@boundlesscoach.com and we will provide instructions to get this set up for you.
Who do I contact if I have a question not related to training?
For anything administrative—like billing, deferrals, athlete-portal issues, or tech access—email athleteservices@boundlesscoach.com. That inbox is monitored daily, and you'll hear back from someone who can help. It's always a good idea to also copy your coach so they are up to speed on any issues you are having.